MadMatts - User Privacy & Security Policy

Welcome to MadMatts. This privacy policy provides you with comprehensive details on how we handle your personal information, ensure secure transactions, and manage your data in compliance with the UK's Data Protection Act and the General Data Protection Regulation (GDPR). This policy forms an integral part of our commitment to transparency and safeguarding your personal information, which was last updated on 21.01.2025.

Collection of Personal Information

We collect and process various categories of personal data when you visit or make a purchase through our online store. This includes your name, billing and shipping addresses, email address, phone number, payment details, and IP address. This information is essential to successfully process, fulfill, and deliver your orders, and to enhance your shopping experience.

Use of Personal Information

Your personal data may be used to:

Process and fulfill orders, including dispatch and delivery arrangements.
Communicate with you about your order, account updates, and promotional offers you might be interested in.
Handle disputes, inquiries, or complaints related to our services and products.
Comply with legal obligations or regulatory requirements.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. All transaction processes are performed through a secure server. We employ encryption, firewall, and other technologies designed to protect your personal data from unauthorized access or misuse.

Cookie Policy

Cookies are small data files that are placed on your device to help us collect information about your interactions with the website. They are used to store preferences and track site usage. Our use of cookies is in accordance with the relevant legal requirements.

By continuing to browse our site, you consent to our use of cookies. You can manage or disable cookies at any time through your browser settings, although doing so may affect certain functionalities of the website.

Delivery and Payment

Delivery Information

We offer a variety of delivery options to meet your needs. The delivery time and cost will vary depending on your location and the selected delivery method. All delivery estimates will be made available at the checkout stage. We are committed to ensuring timely delivery and offer tracking for all orders.

Payment Methods

For your convenience, we accept multiple forms of payment, including major credit and debit cards and other electronic payment methods. All payments are processed using secure encryption technology to protect your financial details during transaction processing.

Returns and Refunds

If you are not entirely satisfied with your purchase, you have the right to return the product within a specified period for a refund or exchange. All items must be returned in their original packaging and condition. Please ensure to contact our customer service team to initiate a return and receive detailed return instructions.

We strive to process refunds promptly upon receipt and inspection of the returned items. The refund will be credited back to your original method of payment.

Policy Changes

Our privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns regarding our privacy practices, please feel free to reach out to our customer service team. We are dedicated to addressing your queries and providing assistance to ensure a satisfactory experience with MadMatts.